Intercom Integration

Connect your Intercom workspace to index conversations, users, and help center articles.

Quick Start

const connector = await client.createConnector({
  connector_type: 'intercom',
  display_name: 'Company Intercom',
  credentials: {
    access_token: 'xxxxxxxxxxxx',
  },
});

await client.syncConnector(connector.connector_id, true);

Synced Content

Content Type	Indexed Fields
Conversations	body, parts
Users	name, email, notes
Articles	title, body
Companies	name, notes

Configuration

{
  "settings": {
    "sync_conversations": true,
    "sync_articles": true,
    "conversation_status": ["open", "closed"]
  }
}

Next Steps

• Zendesk Integration
• Freshdesk Integration