Freshdesk Integration

Connect your Freshdesk account to index tickets, contacts, and knowledge base articles.

Quick Start

const connector = await client.createConnector({
  connector_type: 'freshdesk',
  display_name: 'Company Freshdesk',
  credentials: {
    domain: 'company.freshdesk.com',
    api_key: 'xxxxxxxxxxxx',
  },
});

await client.syncConnector(connector.connector_id, true);

Synced Content

Content Type	Indexed Fields
Tickets	subject, description, notes
Contacts	name, email
Solutions	title, content
Companies	name, notes

Configuration

{
  "settings": {
    "ticket_status": [2, 3, 4],
    "sync_solutions": true
  }
}

Next Steps

• Zendesk Integration
• Intercom Integration